The first-time manager

Thousands of managers have learned the ropes with this classic primer on mastering supervisory skills! Now completely updated and expanded, The First-Time Manager is filled with expert information on all the basics of the job, from managing time and stress to motivating and counseling employees. Written in an easy-to-grasp conversational style, it includes 11 new chapters on today's crucial issues, such as how to: * develop an effective management style and master team-building skills * recognize and appreciate the work of employees * move beyond the organizational chart and see how things really get done * get off to a good start by improving self-discipline * maintain a clear perspective by balancing work with other interests.