Book 2007

Continual Service Improvement Itil, Version 3 (Itil)

4 readers

Publisher: Stationery Office
Language: English
Published: 2007

Computer industry
Customer services
Management
Technologie de l'information
Service à la clientèle
Gestion de la qualité
Organisation de l'entreprise
Réseaux informatiques

Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.