Book 2007

Service Operation Itil, Version 3 (Itil)

4 readers

Publisher: Stationery Office
Language: English
Published: 2007

Computer industry
Customer services
Management
Technologie de l'information
Service à la clientèle
Gestion de la qualité
Réseaux informatiques
IT infrastructure library

This book introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former service support and service delivery books, which have been updated where necessary.