Valarie A. Zeithaml

Books 4

Ranked by Open Library ratings and reading logs. One edition per work.

• Delivering quality service

  

  Delivering quality service

  4.03 1990

• Services Marketing

  

  Services Marketing

  1.01 2002

• Service Quality (Marketing Science Institute (MSI) Relevant Knowledge Series) (Relevant Knowledge)

  

  Service Quality (Marketing Science Institute (MSI) Relevant Knowledge Series) (Relevant Knowledge)

  2 readers 2004

• Driving customer equity

  

  Driving customer equity

  1 readers 2000