James L Heskett

Books 7

Ranked by Open Library ratings and reading logs. One edition per work.

• Marketing

  

  Marketing

  4.01 1976

• Service breakthroughs

  

  Service breakthroughs

  4.01 1990

• The Value Profit Chain

  

  The Value Profit Chain

  4.01 2014

• The service profit chain

  

  The service profit chain

  3 readers 1997

• Corporate Culture and Performance

  

  Corporate Culture and Performance

  1 readers 2011

• Managing in the service economy

  

  Managing in the service economy

  1 readers 1986

• The culture cycle

  

  The culture cycle

  1 readers 2012